Job Description

Daily Airport Operations Management

• Responsible for station’s daily operational issues and ensure that aircraft dispatches on time to achieve On Time Performance (OTP) of min. 98% for assigned station.
• Provide leadership to the outsourced appointed vendor(s) and ensure company regulations are adhered to ensure smooth operations e.g. efficient check-in / transfer and baggage handling at station.
• Handle delays and flight disruptions to ensure passengers are least inconvenienced in accordance with Scoot's SOP, minimize complaints and increase number of compliments.
• Ensure and maintain effective communication with all department of Head office e.g. Operations / Engineering / Crew / OCC during operational situations to deliver the best outcome for aircraft utilization and passenger management. 
• Analyze each and every delay in order to determine the root cause and prevent recurrence.
• Follow up and conduct investigation of incidents / complaints when assigned. 
• Ensure timely update on regulatory updates to Scoot HQ. 
• Perform any other duties as requested and assigned by Head Office. 

Stakeholder Management

• Project a positive corporate image and represent Scoot in all airline and aerodrome related matters and work with various external parties, including but not confined to airport and CIQ authorities, appointed vendors and other airlines to ensure smooth business operations of Scoot station. 
• Execute and issue service level agreement (SLA) for the stations assigned by Head Office.

Audit and compliance / competency training management

• Perform regular self-audits of service vendors in station or formal audits of other stations when assigned on operational procedures and training requirements and ensure station adheres to the requirements. 
• Establish non-compliance root cause and determine corrective actions and preventive actions to address the non-compliance.
• Ensure that ground safety regulations and aircraft emergency plans and procedures are constantly adhered to and practiced at station(s). 
• Train/guide local appointed vendors to be compliant with Scoot SOP and / or new system or processes.
• Conducting high frequency monthly station audits in Malaysia airports in accordance to regulatory requirements
• Invoice management
• Perform and ensure accurate verification of invoice on items charged to Scoot.

Customer Service management

• Company CSAT target
• Disruption handling 

Requirements



• Legally entitled to work in Malaysia
• Minimum recognised diploma / degree
• Minimum of 3-4 years' working experience in managing operations, preferably in airport, airline or ground handling. 
• Proficient with Microsoft Office.
• Ability to multi-task under dynamic environment independently, manage multiple stakeholders and tasks effectively and think quickly on the feet.
• Able to travel for work at short notice
• Team player with good interpersonal skills and pleasant disposition, open to learning and discipline to function independently with minimal guidance. Quick to adopt and adapt to changes.
• Good negotiation skills and ability to work with people from all levels.